Our Great Bundle Offer

Customer Service: Communication Basics

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Bundle features
  • Category: Customer Service
  • Course Bundle Length: 202 minutes
  • Series: Communication Basics
  • Number of Courses: 22
  • Author: The URL dr
  • Resources: Included in each course
Course overview
22 Micro courses featuring customer communication channels, customer communication basics, fundamentals, and customer service skills
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course learning objectives
  • Explore customer service basics
  • Identify various customer communication channels
  • Identify best practices in customer service practices
  • Explore customer service skills every team member needs
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Certification included
Downloadable certificate upon completion.
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This bundles includes 22 courses on the basics of customer service. Content is designed for employees and management. Over 3.25 hours of online  learning in short, courses of 5 to 15 minutes each.  
What We Offer

What's included in this online course bundle?

Video

Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Try one of our courses for Free!

Get a first hand look at how KnowledgeBANK courses can teach you business and life skills
Boost your confidence, master the field, and increase your value in the marketplace
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Skills you'll learn in this course bundle

Customer Service

Communication

Problem Resolution

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author