Communication Challenges: Knowing When to Escalate Issues to Your Boss

Write your awesome label here.
Course features
  • Category: Communication
  • Course Length: 6 minutes
  • Series: Communication Challenges
  • Video Length: 3.5 minutes
  • Author: The URL dr
  • Resources: Checklist for Escalating an Issue With Your Boss
Course overview
In this micro course, you'll apply a 5 step process to escalate issues effectively in your workplace. You’ll learn when, and how, to escalate issues to upper management.
Empty space, drag to resize
course learning objectives
  • Identify when to involve your supervisor
  • Apply 5 steps to escalate issues effectively in your workplace
  • Identify good reasons for escalation
Empty space, drag to resize
Certification included
Downloadable certificate upon completion.

Approaching your boss with a problem

Is there ever a perfect time to approach your boss with a problem? She's always busy and you don't want to bug her. You avoid asking questions. But then something goes wrong. Perhaps it’s a conflict with a client, a task oversight, or a delay in a key project timeline. There’s a problem that makes you wonder, “Is this an issue that I should bring to my boss? Or should I handle this myself?”

"Knowing When to Escalate Issues to Your Boss" explores the fine line between issues you should handle and those that are better suited for your boss. You'll learn when, and how, to escalate issues to upper management. 
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
Test drive a course

Try one of our courses for Free!

Get a first hand look at how KnowledgeBANK courses can teach you business and life skills
Boost your confidence, master the field, and increase your value in the marketplace
Write your awesome label here.

Skills you'll learn in this course


Problem Solving

Conflict Resolution

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author