Communication Challenges: Strategies for Handling Difficult Conversations

Write your awesome label here.
Course features
  • Category: Communication
  • Course Length: 9 minutes
  • Series: Communication Challenges
  • Video Length: 3.25 minutes
  • Author: The URL dr
  • Resources: Checklist for Handling Difficult Conversations
Course overview
In this micro course, you'll identify how to have a difficult conversation and how to stay on topic to get positive results. We’ll take a look at why it’s not just what you say, but how you say it. You’ll also learn four steps for navigating difficult conversations and producing positive outcomes. 
Empty space, drag to resize
course learning objectives
  • Asses what you say and how you say it
  • Identify how to have a difficult conversation
  • Identify how to stay on topic
Empty space, drag to resize
Certification included
Downloadable certificate upon completion.

It's not just what you say, but how you say it

Many people avoid tough conversations with coworkers. They don't want to hurt someone's feelings or make anyone mad. It is inevitable that eventually you're going to need to discuss negative feedback or talk about uncomfortable subjects at work. What many don't realize is difficult conversations can provide opportunities for growth. They might offer an opportunity for you and the other party to work through issues, foster self-awareness, and make positive changes.

"Strategies for Handling Difficult Conversations" takes a look at why it's not just what you say, but how you say it. The power of words is strong. The way in which you communicate with co-workers, supervisors, customers, etc. effects you and your organization's success. 
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
Test drive a course

Try one of our courses for Free!

Get a first hand look at how KnowledgeBANK courses can teach you business and life skills
Boost your confidence, master the field, and increase your value in the marketplace
Write your awesome label here.

Skills you'll learn in this course


Problem Solving

Conflict Resolution

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author