Cultural Sensitivity: How to Communicate with Cross-Cultural Customers

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Course features
  • Category: Customer Service
  • Course Length: 9 minutes
  • Series: Cultural Sensitivity in
    Customer Service
  • Video Length: 5.5 minutes
  • Author: The URL dr
  • Resources: Cross-Cultural Communication Tips Checklist
Course overview
In this micro course, identify how to communicate effectively with customers across languages and cultures. You'll discover ways to improve your communication skills for customers of different backgrounds and cultures. 
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Course Learning objectives
  • What cross-cultural communication is
  • How to improve your cross-cultural communication skills
  • Customer service resources
  • How to improve verbal, written, and non-verbal skills
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Certification included
Downloadable certificate upon completion.

Cross-cultural customer service skills

"How to Communicate with Cross-Cultural Customers" will help you reach customers across all backgrounds. Cross-cultural communication refers to the ways people from different cultural backgrounds adjust their communication practices to improve understanding. Why should we care about improving our cross-cultural communication skills? With the rise of globalization and modern technology (such as e-commerce), businesses are serving an increasingly diverse customer population. Cross-cultural communication skills allow you to support and connect with culturally diverse customers, increasing your company’s competitiveness.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Service

Intercultural Competence

Unconscious Bias

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author