Customer Communication Basics: Conversation Starters with Customers

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Course features
  • Category: Customer Service
  • Course Length: 9 minutes
  • Series: Communication Channels
  • Video Length: 4.25 minutes
  • Author: The URL dr
  • Resources: Checklist for Perfect Greeting Starters
Course overview
In this micro course, you’ll learn how conversation starters impact the customer experience. You’ll then learn what to say when greeting customers in person to establish a winning first impression. 
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Course learning objectives
  • Curate impactful greetings
  • Successfully approach customers
  • Make a great first impression
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Certification included
Downloadable certificate upon completion.

How to start a conversation with a customer

"Customer Service Conversation Starters" will help you begin your customer communication right. Customers want to feel comfortable and welcomed—and starting with a friendly greeting goes a long way toward making that happen. But it's not just about the greeting, it's also about leaving a good first impression.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Focus


Customer Service

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author