Customer Communication Basics: How to Effectively Communicate with Customers 

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Course features
  • Category: Customer Service
  • Course Length: 12 minutes
  • Series: Communication Channels
  • Video Length: 4.5 minutes
  • Author: The URL dr
  • Resources: Checklist for Effective Communication Tips
Course overview
In this micro course, you’ll learn three essential tips to communicate with customers effectively. You’ll also have a chance to apply these tips in a “choose your own adventure” customer service call. 
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Course learning objectives
  • Listen for the problem
  • End on a good note
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Certification included
Downloadable certificate upon completion.

Building strong communication skills

"Communicating Effectively" will teach you how to utilize strong communication skills with your customers. Good customer service keeps people coming back, but bad service has the opposite effect. That’s why communication skills are so crucial. Communicating well gives customers more reasons to work with you and your company.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Focus


Customer Service

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author