Customer Communication Basics: How to End Conversations with Customers

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Course features
  • Category: Customer Service
  • Course Length: 11 minutes
  • Series: Communication Channels
  • Video Length: 3.75 minutes
  • Author: The URL dr
  • Resources: 5 steps to Initiating a Smooth Exit Checklist
Course overview
In this micro course, you’ll learn the value of a graceful close, as well as how to gauge when it’s appropriate to say goodbye. Then, you’ll learn a five-step process for ending conversations efficiently without sacrificing courtesy.
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Course learning objectives
  • Leave a good impression when ending conversations
  • Identify five steps to initiate a smooth exit
  • Identify when to say goodbye
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Certification included
Downloadable certificate upon completion.

Leaving a customer feeling good

"Ending the Conversation" will give you the tools that you need to be able to end a conversation with a customer leaving everyone feeling good about the interaction. Ending a conversation can be just as difficult as starting one, but it's an essential skill to good customer service.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Focus


Customer Service

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author