Customer Communication Basics: How to Solicit and Respond to Customer Feedback

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Course features
  • Category: Customer Service
  • Course Length: 12 minutes
  • Series: Communication Channels
  • Video Length: 5.5 minutes
  • Author: The URL dr
  • Resources: Responding to Feedback Checklist 
Course overview
In this micro course, you’ll learn how to solicit feedback effectively. Then, you’ll explore ways to respond to feedback so that you can take full advantage of its benefits. 
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Course Learning Objectives
  • Explain why feedback is essential
  • Successfully solicit feedback
  • Identify the type of questions to ask
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Certification included
Downloadable certificate upon completion.

Understanding the importance of feedback

"Soliciting and Responding to Feedback" will help you understand the importance of both asking for and responding to feedback. What happens after a new product launches? Some people might say it’s time to move on to the next big thing. But that would ignore an important opportunity that the release created: to find out how customers are reacting. In addition to keeping your business alive with their purchases, customers can also inspire positive change. Their feedback can give you the insight you need to improve your products and your organization continuously.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Focus


Customer Service

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author