Customer Communication Basics: Personalizing Customer Interactions 

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Course features
  • Category: Customer Service
  • Course Length: 9 minutes
  • Series: Communication Channels
  • Video Length: 6 minutes
  • Author: The URL dr
  • Resources: Checklist for Personalizing Your Customer Interactions
Course overview
In this micro course, you’ll explore eight tips to help you use personalization to build rapport with customers. You’ll then see these tips in action and consider how you can apply them to your own business. 
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Course learning objectives
  • Identify what customers want
  • Build rapport with your customers
  • Personalize the conversation
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Certification included
Downloadable certificate upon completion.

Building customer loyalty through customer interactions

"Personalizing Customer Interactions to Build Rapport" will help you take your customer service skills to the next level. Customers want to feel seen and heard in their interactions. The stronger your rapport with your clientele, the more likely they are to become a loyal member of your customer base. Learn how to personalize the conversation for your individual customers' needs and win them for life. 
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Focus


Customer Service

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author