Customer Communication Channels: How to Write Outstanding Emails

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Course features
  • Category: Customer Service
  • Course Length: 8 minutes
  • Series: Communication Channels
  • Video Length: 5 minutes
  • Author: The URL dr
  • Resources: Customer Service Resources
Course overview
In this micro course, your staff will learn how to make your customers feel like the most important people in the world to your company and express to them how grateful you are for their business..through email. 
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Course learning objectives
  • Examine what makes an outstanding customer service email
  • Identify 6 tips for writing outstanding email
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Certification included
Downloadable certificate upon completion.

Email writing for customer service

"How to Write Outstanding Emails" walks your customer service personnel through the importance of written emails to customers and how to write outstanding messages. Creating a quality customer service email is important because it is one of the first interactions that a customer has with your company. A customer service email should make the customer feel valued and appreciated. Learn how to write emails that will make your company shine in the eyes of your customers.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Business Writing


Customer Service

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author