Customer Communication Channels: Using Live Chat to Talk to Customers

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Course features
  • Category: Customer Service
  • Course Length: 10 minutes
  • Series: Communication Channels
  • Video Length: 6 minutes
  • Author: The URL dr
  • Resources: Customer Service Resources
Course overview
In this micro course, your staff will learn the three skills needed to provide an excellent experience and how to navigate the six stages of a chat interaction. 
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Course learning objectives
  • Examine what live chat customer service is
  • Identify the skills needed for live chat
  • Define the stages of customer service on live chat
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Certification included
Downloadable certificate upon completion.

Chatting your way to satisfied customers

"How to Talk to Customers on Live Chat" teaches customer service staff the benefits of live chat customer service. As more and more companies move to live chat customer service, it's important to know how to provide an excellent experience through this medium. Chat focuses more on writing skills than verbal skills. Learn how to provide excellent customer service through chat.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course



Customer Service

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author