Customer Communication Channels: Using Social Media to Support Customers

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Course features
  • Category: Customer Service
  • Course Length: 9 minutes
  • Series: Communication Channels
  • Video Length: 5.25 minutes
  • Author: The URL dr
  • Resources: Checklist of Social Media Response Tips
Course overview
In this micro course, you'll identify four kinds of common interactions, as well as seven tips for connecting with your customers through social media. Channels like Twitter, Facebook, and Instagram are discussed. 
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Course learning objectives
  • Define what social media customer service is
  • Examine the benefits of social media customer service
  • Identify 4 types of social media customer service interactions
  • Apply 7 tips for providing customer service on social media
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Certification included
Downloadable certificate upon completion.

Customer service on social media networks

One of the most important aspects of customer service is being available to your customers when they need you. In today's world, that means being available on social media. Social media customer service can take many forms, but at its core, it's about providing support to your customers through channels like Twitter, Facebook, and Instagram.

"Social Media to Support Customers" explores what customer service looks like on social media. The many benefits of providing customer service on social media will be discussed. It's a great way to build relationships with your customers. Social media customer service is also an excellent way to show that you're responsive and attentive to your customer base.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course



Customer Service

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author