Customer Service Fundamentals: Customer Service 101

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Course features
  • Category: Customer Service
  • Course Length: 7 minutes
  • Series: Fundamentals
  • Video Length: 3.5 minutes
  • Author: The URL dr
  • Resources: Four Hallmarks of Quality Customer Service Checklist
Course overview
In this micro course you’ll learn why customer service can make or break a business, as well as how four components of exceptional customer service can separate you from the pack. 
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Course Learning Objectives
  • Define good customer service
  • Name the four hallmarks of quality customer service 
  • Identify the components of good customer service
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Certification included
Downloadable certificate upon completion.

What is good customer service?

"Customer Service and Why It Matters" will define customer service and illustrate the genuine importance it has on the overall success of a business. You can't build a strong and loyal customer base without good customer service. But what exactly is customer service? This course will touch on the many facets of customer service and give you the tools you need to cultivate good customer relationships.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Service


Customer Focus

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author