Customer Service Fundamentals: How to Meet and Exceed Expectations

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Course features
  • Category: Customer Service
  • Course Length: 9 minutes
  • Series: Fundamentals
  • Video Length: 4.25 minutes
  • Author: The URL dr
  • Resources: Staying On Top Of Customer Expectations Checklist 
Course overview
In this micro course you'll learn six tips for exceeding customer expectations, thus helping your company build positive, long lasting relationships with clients. 
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Course Learning Objectives
  • Explore customer expectations
  • Define the benefits of meeting expectations
  • Identify tips for managing customer expectations
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Certification included
Downloadable certificate upon completion.

Giving customers the "wow" every time

"How to Meet and Exceed Expectations" explores what customers expect of your customer service personnel and why those expectations matter to your entire organization. When they’re preparing to interact with a business, customers anticipate a variety of factors. And, depending on the service they receive, customers use these expectations to gauge whether a business is worthy of their continued patronage.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Service


Customer Focus

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author