Customer Service Fundamentals: Personable vs. Professional 

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Course features
  • Category: Customer Service
  • Course Length: 10 minutes
  • Series: Fundamentals
  • Video Length: 4.25 minutes
  • Author: The URL dr
  • Resources: How to Balance Between Being Professional and Personable Checklist
Course overview
The Personable vs. Professional micro course will teach you how to manage the balance between the personable and the professional in your customer service interactions. You'll learn how to strike the right balance to offer exceptional customer.
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Course Learning Objectives
  • Differentiate between personable and professional customer service
  • Strike the right balance between professional and personable
  • Follow the rules for professionalism in customer service
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Certification included
Downloadable certificate upon completion.

What do I say to customers and how do I say it?

Balancing the line between personable and professional customer service can be tricky, and this is an example of what can happen when the scale tips too far in one direction. In this micro course, you’ll learn how to deliver a customer service experience that’s the perfect blend. 
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Service


Customer Focus

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author