Customer Service Skills: Empathy Fatigue and How to Overcome It

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Course features
  • Category: Customer Service
  • Course Length: 6 minutes
  • Series: Customer Service Skills
  • Video Length: 3.5 minutes
  • Author: The URL dr
  • Resources: Checklist for Strategies to Overcome Empathy Fatigue
Course overview
In this micro course, you’ll learn about a common stress culprit in customer-facing professions: empathy fatigue. You’ll identify what empathy fatigue is, the warning signs to look out for, and four strategies for overcoming it. 
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Course Learning Objectives
  • Utilize four strategies for overcoming empathy fatique
  • Identify and overcome empathy fatique
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Certification included
Downloadable certificate upon completion.

Customers are exhausting me!

"Empathy Fatigue and How to Overcome It" will explore what it is to experience empathy fatigue and what to do about it. Empathy is a crucial component of customer service—but it’s not an unlimited resource. Caring for customers day in and day out can take a toll on your emotional health. And without the right strategies in place for combatting stress, you may find yourself exhausted, unmotivated, and unable to do your best work. Learn what can you do to safeguard your emotional health as a customer service rep. 
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Relationship Building

Emotional Intelligence

Customer Service

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author