Customer Service Skills: How to Improve Your Customer Service Skills

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Course features
  • Category: Customer Service
  • Course Length: 6 minutes
  • Series: Customer Service Skills
  • Video Length: 4.5 minutes
  • Author: The URL dr
  • Resources: Improving Customer Service Checklist
Course overview
In this micro course, you’ll learn how to take charge of your growth journey as a customer service professional. You’ll also get six strategies for accelerating your growth and taking your skills to the next level. 
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Course Learning Objectives
  • Define the customer service experience
  • Identify six strategies to improve your customer service skills
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Certification included
Downloadable certificate upon completion.

How can I do a better job dealing with customers?

"How to Improve Your Customer Service Skills" will help you better your customer service skills. Whether you’re a new customer service rep or have been doing the job for years, there’s always room for improvement. Perhaps you’re strong in certain skill areas, like communicating and problem-solving, but you know other parts of your performance could use some attention. Learn how to identify where you need to improve and how.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Relationship Building

Customer Service

Professional Development

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author