Customer Service Skills: Key Skills You Need in Customer Service

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Course features
  • Category: Customer Service
  • Course Length: 8 minutes
  • Series: Customer Service Skills
  • Video Length: 4.5 minutes
  • Author: The URL dr
  • Resources: Customer Service Resources
Course overview
In this micro course, you’ll learn four important customer service skills and how to put them into action to ultimately keep customers and foster good long term relationships.
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Course Learning Objectives
  • Identify the skills needed for good customer service
  • Improve your customer service skills
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Certification included
Downloadable certificate upon completion.

How can I keep customers?

"Key Skills You Need in Customer Service" will help you identify the skillset that will put you over the top when it comes to customer service. Dealing with customers can be tricky. Most customers only contact a company when they have a problem. And while some customer interactions are pleasant and brief, others are distressing and complicated. No matter the situation, however, a customer service agent’s job is to provide a positive and helpful experience. Otherwise, you risk losing a customer’s business and may even drive them into the hands of a competitor. Learn how can you equip yourself to deal with customers successfully. 
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Relationship Building


Customer Service

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author