Difficult Customer Service Situations: How to Retain Customers During Times of Crisis

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Course features
  • Category: Customer Service
  • Course Length: 12 minutes
  • Series: Difficult Situations
  • Video Length: 5.5 minutes
  • Author: The URL dr
  • Resources: Checklist for Retaining Customers Through Times of Crisis
Course overview
In this micro course, you'll learn what customers expect from companies and institutions in a time of crisis. You'll also get five tips to manage customer expectations during a crisis. 
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Course Learning Objectives
  • Understand what happens in a crisis
  • Identify what customers expect in a crisis
  • Apply tips for managing customer relations during a crisis
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Certification included
Downloadable certificate upon completion.

Don't lose customers when the going gets tough

"How to Retain Customers During Times of Crisis" teaches customer service staff how to respond to customers in times of crisis. Crises tend to happen when we least expect them. But that’s why it’s even more important to act intentionally and prepare proper systems in advance.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Service

Change Management


Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author