Empathy: Workplace Empathy 101

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Course features
  • Category: Communication
  • Course Length: 6 minutes
  • Series: Empathy
  • Video Length: 2.5 minutes
  • Author: The URL dr
  • Resources: Types of Empathy Checklist 
Course overview
In this micro course we’ll take an in-depth look at how we define empathy. We’ll unpack how empathy differs from sympathy, the characteristics of empathy, and the three types of empathy you can experience. 
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course learning objectives
  • Differentiate between empathy and sympathy
  • Identify 3 characteristics of empathy
  • Recognize the different types of empathy
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Certification included
Downloadable certificate upon completion.

What is empathy in the workplace?

"Workplace Empathy 101" will dive into defining empathy and giving you an understanding of the important role it plays at work. Empathy involves us seeing things through someone else's eyes. When we empathize with someone, we experience the event or feelings for ourselves or relieve the experience and remember what it felt like. Empathy is an important skill to have in communicating and relating to not only those we work with, but all people we come into contact with.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course


Compassion & Empathy

Emotional Intelligence

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author