Team Management: Customer Service Tools You Can't Live Without

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Course features
  • Category: Customer Service
  • Course Length: 10 minutes
  • Series: Team Management
  • Video Length: 5.25 minutes
  • Author: The URL dr
  • Resources: Checklist for Boosting Customer Satisfaction
Course overview
In this micro course, you'll learn what a variety of tools do for customer service teams, how these tools benefit your customers and team, and what features to consider in your purchasing decisions. 
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Course Learning Objectives
  • Explore customer service tools
  • Identify how to integrate customer service tools into your operation
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Certification included
Downloadable certificate upon completion.

Top 5 customer service tools

"Essential Customer Service Tools" cuts through the hundreds of potential tools to choose from and gives you the five most essential customer service tools your business needs today. Choosing and implementing the right customer service tools and software can give your front line a competitive edge. Tools help you connect with customers, reduce response times, stay organized, gather data, and fine-tune your customer service processes. In short, they allow your team to focus on what matters most: customers.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Service

Digital Transformation


Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author