Team Management: How to Create a Customer Service Strategy

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Course features
  • Category: Customer Service
  • Course Length: 8 minutes
  • Series: Team Management
  • Video Length: 6 minutes
  • Author: The URL dr
  • Resources: Checklist for Developing Your Strategy
Course overview
In this micro course, you'll cover what a customer service strategy is and what it includes. Then, you’ll walk through seven steps to help you develop a winning strategy. 
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Course Learning Objectives
  • Define a customer service strategy
  • Identify steps to creating a customer service strategy
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Certification included
Downloadable certificate upon completion.

Developing a strategy for customer service

"How to Create a Customer Service Strategy" teaches management how to develop a strategy for your customer service team. Great customer service doesn’t happen by accident. Companies known for delighting customers have done the hard work of outlining their processes, identifying essential tools and resources, setting goals, hiring the right people, and more.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Service

Business Strategy


Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author