Team Management: How to Deliver Proactive Customer Service 

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Course features
  • Category: Customer Service
  • Course Length: 10 minutes
  • Series: Team Management
  • Video Length: 5.25 minutes
  • Author: The URL dr
  • Resources: Checklist for Incorporating Proactive Service
Course overview
In this micro course, you'll learn how to anticipate problems and enable your team to implement proactive strategies. 
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Course Learning Objectives
  • Define proactive customer service
  • Explore the benefits of proactive customer service
  • Identify ways to implement proactive customer service
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Certification included
Downloadable certificate upon completion.

Being proactive with customers

"How to Deliver Proactive Customer Service" explores how proactive customer service differs from a reactive model and why it makes good business sense. Customer service doesn't have to be reactive only. Teams can do better. Being proactive keeps serious issues from falling through the cracks and keeps customer service teams on the offensive, instead of the defensive.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Service


Talent Development

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author