Team Management: How to Empower Your Team to Deliver Great Service

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Course features
  • Category: Customer Service
  • Course Length: 9 minutes
  • Series: Team Management
  • Video Length: 5 minutes
  • Author: The URL dr
  • Resources: Checklist for Empowering Your Team
Course overview
In this micro course, you'll discover what it means to empower employees, along with why some companies resist doing so and the benefits of making it a priority. You’ll then get five empowerment strategies that will help your reps best assist customers and solve problems. 
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Course Learning Objectives
  • Define what it means to empower employees
  • Identify 5 strategies for empowering your team
  • Examine how to use market segmentation
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Certification included
Downloadable certificate upon completion.

How to give customers the best possible experience

"How to Empower Your Team to Deliver Great Service" explores the key to giving your customers the best experience possible. You need to empower your team. Company policies, inadequate training, and the lack of resources can hamstring even the best-intentioned reps. And when reps feel constricted—for whatever reason—the quality of their customer service can suffer.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Service

Team Building & Teamwork

Talent Development

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author