Team Management: How to Manage Customer Support Tickets

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Course features
  • Category: Customer Service
  • Course Length: 11 minutes
  • Series: Team Management
  • Video Length: 6.25 minutes
  • Author: The URL dr
  • Resources: Prioritizing Tickets Checklist 
Course overview
In this micro course you'll find out how to manage customer issues effectively using a ticketing system, along with five strategies for prioritizing requests. 
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Course Learning Objectives
  • Define a customer support ticket
  • Explore why ticketing systems are essential
  • Prioritize customer support tickets
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Certification included
Downloadable certificate upon completion.

Customer support tickets 101

"How to Manage Customer Support Tickets" provides a 101 basics tutorial in what they are and why they are useful. Keeping up with what customers need can strain even the most dedicated customer support team. The stream of calls, emails, and messages pouring in sometimes feels endless. Learn how to deal with customer issues and complaints. 
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Service

Business Operations

Process Improvement

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author