Team Management: Increasing Customer Retention While Reducing Churn

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Course features
  • Category: Customer Service
  • Course Length: 7 minutes
  • Series: Team Management
  • Video Length: 5.5 minutes
  • Author: The URL dr
  • Resources: Checklist for Informing Your Strategy
Course overview
In this micro course, review the damaging effects of customer churn to your long term business. You must retain customers to succeed in the long term. You'll learn how to calculate churn and five practices for reducing churn and boosting retention.
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Course Learning Objectives
  • Examine customer churn and retention and what it means to your business
  • Identify how to calculate churn
  • Apply strategies to improve retention and reduce churn
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Certification included
Downloadable certificate upon completion.

Lowering churn and improving strategies to keep customers for the long term

"Increasing Customer Retention" explores what customer churn and retention are and why they matter. A healthy subscription business model demands a steady flow of customers over time. Whether you sell software as a service (SaaS) products or monthly fashion boxes, your business will stagnate without new subscribers. Without a strong customer retention and churn reduction strategy, you might lose subscribers faster than you can replace them.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Customer Service

Relationship Building

Customer Focus

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author