Team Management: Measuring Customer Service Performance

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Course features
  • Category: Customer Service
  • Course Length: 8 minutes
  • Series: Team Management
  • Video Length: 3 minutes
  • Author: The URL dr
  • Resources: Checklist for Researching KPI's
Course overview
In this micro course you'll look at potential metrics and find out how you can translate that data into action for improving customer service performance.
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Course Learning Objectives
  • Explore why measurement is important
  • Examine what to do with data
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Certification included
Downloadable certificate upon completion.

Success is in the measurement

"Measuring Customer Service Performance" explores why measuring performance is essential to ensuring excellent customer service. You’ve implemented strategies, equipped your team with the right tools, and empowered them to deliver great customer service. Now, it’s time to think about measuring your team’s customer service performance. Luckily, there are many ways to gauge how your team is doing.
What We Offer

What's included in this online course?


Professional video is included with every course, discussing main topics and recapping key learning points.

Knowledge Checks

Check your retention of material and concepts with fun knowledge checks in the form of quizzes and games.

Engaging Material

Interactive elements, scenarios, and knowledge checks make learning entertaining and boost comprehension. 

Business Soft Skills

Critical knowledge to increase your value to your employer. Study at your own pace, at home or on the go.

Additional Resources

A list of additional resources is included with each course, directing students to extra material for further study.

Summary / Checklist

Each course comes with a summary of the key areas taught, in addition to a checklist for immediate implementation of ideas.
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Skills you'll learn in this course

Talent Development

Performance Management

Customer Service

Kim Merritt

Kim Merritt, The URL dr, has been teaching and training the business community for over thirty years. Her company's line of business soft skill micro courses are a quick and effective way to master a new competency in fifteen minutes or less. 
Patrick Jones - Course author